Livelihoods and Social Protection

Nature of work, quality of work and working conditions in ICT sector: A Case of India

India has emerged as a major global provider of information technology (IT) and information technology enabled services (ITeS) in recent years. The growth of IT-ITeS (referred to as ICT in the Indian context) is contributing significantly to export earning, and emerging as a major source of incremental employment to different segments of the society Despite having such an important place in the national economy, policy makers are faced with pressing questions about how ICTs are likely to affect the quality of work and careers, skill enhancement, and autonomy at work in developing countries like India. Hence, this study attempts to capture these aspects, through a primary survey-based study in two different segments (IT and ITeS) of the ICT industry in NCR region of Delhi.